Is Salesforce the Right Customer Relationship Management System for Your Organization?

Feb 22 2018 | Overground Overground

Congratulations may be in order. You are evaluating a customer relationship management system (CRM), which means that your business is growing and has reached a point where it’s time to add a CRM platform to your technology stack. All great news, right?

Moving toward a customer relationship management system is a huge step and finding the right one for your organization’s unique goals and needs is an even bigger decision. Since you’re in the market, you’ve likely heard of Salesforce, the market leading Cloud CRM system, but how do you know if it’s the right fit for your organization?

Cloud-Based Customer Relationship Management Systems

In today’s tech-driven world, there are two types of customer relationship management systems:

  • Cloud-Based – where data is stored digitally via the internet; and
  • On-Premise – where a server or computer system is physically housed inside your business.

Because Salesforce is a cloud-based CRM, it has the added benefits of:

  • Less hardware costs
  • Ability to log on 24/7
  • Accessibility on the road
  • Availability via a mobile application
  • Less manpower required to go live
  • Faster support and maintenance
  • Easy to scale for any size or type of business

With less hardware and less manpower required, cloud-based CRMs, like Salesforce, allow your organization to focus on their strategic priorities and get your employees up and running 70% faster than on-premise customer relationship management systems.

Customer Relationship Management System Quiz:

Is Salesforce right for you? Take the below CRM quiz to find out. 

Give the following questions a yes or no answer:

  1.  Does your organization have many teams that work closely together?
  2. Does your organization have a sales team that is often on the road?
  3. Is your business growing quickly?
  4. Do you need a better customer experience (customer service, sales and marketing alignment)?
  5. Does your IT department spend a majority of their time responding to maintenance requests?

BONUS: Do you want your organization to maximize productivity and increase their efficiency?

If you answered yes to at least 3 of these questions, your organization is a good match for a cloud-based customer relationship management system, like Salesforce.

Whether you are a small business or large enterprise, or operate as a B2B, B2C, or B2B2C, Salesforce has marketing, sales, and service solutions that streamline your organization’s data, provides a single view of your customer, and increases revenue while decreasing costs.                                        

If you passed the test and all signs point toward Salesforce being a fit for your organization, register today for a free consultation with our team of Salesforce certified experts.

Source: https://a.sfdcstatic.com/conte... 


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